Terms of Service

Last updated: 02/11/2025

Welcome to Indelible Impression! These Terms of Service set out the rules for using our website and buying from our shop. By placing an order or browsing this site, you agree to these terms.

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💌 Orders

Each item is handmade to order. Please check your details carefully before placing an order — once production has started, we may not be able to make changes or cancel.

We reserve the right to decline or cancel an order if:

• Payment is not received
• The design includes offensive or copyrighted content
• There’s a technical or pricing error on the website

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🎨 Personalised & Custom Orders

As every personalised item is made especially for you, small variations in design or colour may occur. These are part of the handmade charm of our products.

Personalised and made-to-order products are non-refundable, except in the case of damage or error on our part.

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📦 Shipping & Delivery

We aim to dispatch your order as quickly as possible.
Delivery times may vary depending on your location and the time of year.

You’ll receive a confirmation once your order has shipped.
Indelible Impression is not responsible for delays caused by postal services or customs.

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🧾 Returns & Refunds

Our Returns Policy explains everything you need to know about cancellations, returns, and your right to withdraw.

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🔐 Privacy & Data Protection

We respect your privacy and handle your personal data according to our Privacy Policy.

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⚡ Limitation of Liability

We make every effort to ensure your order arrives safely and as described.
However, we’re not liable for indirect or consequential losses (such as postal delays or colour variations between digital previews and printed items).

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🌸 Contact

If you have any questions about these terms or your order, please get in touch:
📧 hello@indelibleimpression.co.uk
🌐 indelibleimpression.co.uk