Privacy Policy

Last updated: 02/11/2025

At Indelible Impression, your privacy is important to us. This policy explains what personal information we collect, how we use it, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

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💬 Information We Collect

We may collect and store the following information:

• Your name, postal address, email address, and phone number
• Order details (including product customisation information)
• Payment information (processed securely via third-party payment providers)
• Communication history (such as messages or emails you send us)
• Website usage data, collected via cookies or analytics tools

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🛍️ How We Use Your Information

We use your information to:

• Process and deliver your orders
• Respond to questions or customer service enquiries
• Send order updates and confirmations
• Comply with tax and legal obligations
• Improve our products, website, and customer experience

We never sell or rent your personal data to third parties.

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💳 Payments

Payments on our website are processed securely through trusted third-party providers (such as PayPal or Stripe). We never see or store your full card details — only the payment provider handles that information.

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🍪 Cookies

Our website may use cookies to help improve your browsing experience.
Cookies are small text files stored on your device that help remember preferences and track anonymous visitor data.

You can manage or delete cookies in your browser settings at any time.

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🤝 Sharing Information

We only share your information when necessary to:

• Fulfil your order (e.g., with delivery companies or payment processors)
• Comply with legal requirements or prevent fraud

Any third parties we work with are required to keep your data safe and use it only for the purposes we’ve agreed to.

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⏳ How Long We Keep Your Data

We retain your personal data only as long as necessary to fulfil your order and legal or tax obligations. Typically, we store order records for up to 7 years for accounting purposes.

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🧭 Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to processing in certain circumstances
• Withdraw consent where applicable

If you’d like to exercise any of these rights, please contact us at:
📧 hello@indelibleimpression.co.uk

If you’re unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk